Where it hurts
Walk-in chaos with no scheduling
No way to know who's coming when. Overbooked or empty bays.
Declined service follow-up is zero
They said no to brakes today. You never asked again. That's $5,800/month walking out the door.
Parts ordering is manual
Tech discovers missing part at 10 AM. Job delayed. Customer unhappy.
Technician time tracking is guesswork
Labor hours are estimated, not captured. You're leaving money on the table or overcharging.
Customers can't check job status
'When will my car be ready?' — they call. You're under the hood. Nobody answers.
What changes
Online appointment scheduling
Customers book online. You know who's coming.
Full bays
Automated 'still need those brakes?' follow-up
Simple text sequence. One of the highest-ROI automations in auto repair.
34% recapture = $5,800/mo
Parts auto-ordering tied to job queue
Job type triggers parts checklist. Low stock flagged before tech leaves.
Zero wasted trips
Real-time job status customer portal
Customers see status without calling. Fewer 'when's my car ready?' calls.
Better experience
Post-service review requests
After pickup — 'How'd we do?' with review link
More Google reviews